Experience

FREELANCE | DESIGN CONSULTANT    2020 – Present

• Partner with organizations to optimize user experiences, aligning product strategy with human-centered design.

• Led UX strategy for Boomy AI Music, enhancing workflows and improving user engagement through simplified interfaces.

• Developed branding and promotional assets for Cambridge Public Schools, fostering community-centered design practices.

CISCO (WEBEX) | SR. PRODUCT DESIGN MANAGER 2021 – 2023

• Directed 14 designers across four cross-functional teams, building scalable, consumer-grade SaaS experiences for millions of users.

• Drove strategic UX initiatives for collaboration products, resulting in faster workflows and improved user satisfaction.

• Partnered closely with Product and Engineering leaders to optimize processes and enhance cross-team operational efficiency.

• Developed and scaled a comprehensive design system, ensuring consistency and faster iterations across multiple platforms.

MIT (OPEN LEARNING) | UX/UI DESIGN MANAGER 2019 – 2021                                                                                             

• Led design and product strategy supporting over 90M global learners, shaping learner-centered experiences at scale.

• Introduced Figma-driven collaboration workflows, accelerating prototyping and feedback loops.

• Developed UX best practices and first design system, enhancing SDLC efficiency and fostering design maturity across teams.

• Created a remote-first application platform for MIT Bootcamps during COVID-19, enabling business continuity.

 CVS (INNOVATION LAB) | UX/UI DESIGN LEAD  2018 – 2019                                                                                           

• Reimagined CVS’s photo product experience, launching nationwide to drive increased engagement and conversion rates.

• Designed a real-time inventory system used across 9,000+ stores, simplifying complex inventory management for users.

• Collaborated with Marketing and Engineering to drive user insight-driven product development.

SHOES.COM | UX/UI DESIGN MANAGER   2016 – 2018                                                                                                                                 

• Led UX and UI strategy for a $40M e-commerce platform, achieving significant customer retention and conversion gains.

• Instituted design thinking workshops across departments to improve alignment between business goals and user needs.

• Delivered seasonal campaigns and major site refreshes on accelerated timelines through Agile workflows.

MCCA (Mass Convention Center Authority)  | UX/UI DESIGNER & DEVELOPER 2011 – 2015                                       

• Designed and developed front-end digital experiences, ensuring alignment with accessibility and usability standards.

• Led cross-agency collaborations for digital marketing campaigns and rebranding initiatives.